This Privacy Policy explains how The Campfire Crew Pty Ltd, trading as The Campfire Crew, collects, uses, stores, discloses and protects personal information.
This Privacy Policy applies to our website, bookings, trips, memberships, events, group chats, participant forms, media consent forms, insurance checks, customer communications, marketing, photography, videography and all services provided by The Campfire Crew. It should be read together with our Terms & Conditions, Refund Policy and Media, Photography & Videography Policy.
In this Privacy Policy, “The Campfire Crew”, “we”, “us” and “our” means the legal entity above, its guides, and representatives. “You” or “your” means any guest, member, or participant using our services.
We respect your privacy and are committed to handling your personal information carefully, lawfully and responsibly. We collect personal information so that we can operate outdoor adventure, 4WD camping, mainland camping, island tag-along tours, memberships, events and related services safely and effectively.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Sensitive information is a special category of personal information and may include health information, dietary restrictions, or medical declarations, which receive higher privacy protections.
We collect information relevant to your safe participation, including:
We collect information directly from you when you complete forms on our website, process a booking application, join group communications, or when our staff record safety logs during a tour event.
We utilize this data to manage bookings, fulfill safety audits, organize logistical transport, verify mandatory travel/health insurance plans, evaluate driver eligibility, address medical emergency tasks, and generate authorized creative marketing campaigns.
We only collect critical health logs with your clear consent to preserve participant safety. Refusal to provide essential medical details may restrict us from approving your trip booking if safety parameters cannot be guaranteed.
We share vital information only with authorized entities such as core operating staff, transport/ferry suppliers, legal advisors, insurance underwriters, and emergency healthcare providers during critical incident responses. We never sell personal information to commercial third parties.
When joining community platform groups, your profile handle and phone details may be visible to other members. Participants are strictly prohibited from exporting screenshots or distributing personal metrics of other users without explicit consent.
We incorporate strict technical security protocols (including limited administrative database access and strong password encryption) to safeguard your files. Information is securely purged or permanently de-identified once it is no longer required for legal compliance or transactional bookkeeping.
If you choose to withhold necessary personal details required for booking verification, vehicle clearance checks, or medical risk profiling, we reserve the right to cancel your registration under our standard operational rules.
If a data breach occurs that is likely to cause serious harm, we will promptly evaluate the incident and notify affected individuals alongside the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act 1988 requirements.
You can request a direct review of the data files we retain about you or update outdated entries by routing a request to our administrative office.
Our standard trips are for adults only. We do not knowingly collect personal information from minors for standard trips. If we ever offer a family or minor-inclusive event, additional consent and privacy processes may apply.
For privacy questions, access requests, or specific data complaints, reach our team at: